Privacy policy

Industries Émile Lachance Ltée ("us", "we", or "our") operates https://www.iel-lachance.com/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

We are committed to respecting the confidentiality of the personal information we collect.


Collection of personal information

We collect the following information:

  • Last name

  • First name

  • Address

  • Postal code

  • Email address

  • Telephone / fax number

  • Credit Card Number

The personal information we collect is collected through forms and through the interactivity established between you and our website. As indicated in the next section, we also use cookies and/or log files to gather information about you.


Forms and interactivity:

Your personal information is collected through a form, namely:

  • Website registration form

  • Order form

We use the information thus collected for the following purposes:

  • Order tracking

  • Information / Promotional offers

  • Statistics

  • Contact

  • Website management (presentation, organization)

Your information is also collected through the interactivity that may be established between you and our website, as follows:

  • Statistics

  • Contact

  • Website management (presentation, organization)

We use the information thus collected for the following purposes:

  • Correspondence

  • Information or for promotional offers

Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

  • IP adress

  • Pages visited and queries

  • Time and day of connection

The use of such files allows us to offer:

  • Improved service and personalized welcome

  • Personalized consumption profile

  • Order tracking

  • Statistics

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information.

The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact:

Pierre Lachance

Address: 424, route 279, Saint-Damien-de-Buckland, G0R 2Y0
Phone: 1 800 463-8877                                                                                           

E-mail: info@IEL-Lachance.com

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • Access management - authorized person

  • Access management – concerned person

  • Network monitoring software

  • Computer backup

  • Username / password

  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, a share of risk is always present when using the Internet to transmit personal information.